Below are all the cake booking policies related to all custom cake orders. Please take a moment to read these policies before ordering your cake, as some are very specific. Not following policies could result in your order not being booked.
A Note Concerning All Orders
All orders are first paid, first booked with a deposit of 50% of the order total, a verified order form, and signed contract securing your booking. No cakes will be booked without those things being completed. We are a small, local home bakery and can only accommodate so many cakes in one particular week. We book up fast so please Contact Us soon as possible. We will accommodate your cake if the date is available.
Minimum order amount is $100.00.
All cake quotes that are requested will be sent by email only as a PDF called “Terms of Quote”. This will list the details as provided by the cake customer and the estimated costs. Terms of Quotes are only valid for 7 days from the date of the quote and will have an expiration date listed. Contact us as soon as possible if you are wanting to book a quoted cake. Once the Terms of Quotes have expired the estimated cost will expire and is subject to change for various reasons, including price changes in ingredients.
Cake Sketches and Mockups
Cake sketches will not be provided until an order is booked as the cost of the sketch is rolled into the price of the cake. Cake sketches required prior to booking your cake will have a $30.00 fee to cover the time spent making the sketch and must be paid before the sketch is started. An appointment must be booked to view the sketch as the cost covers only the time and not the sale of the sketch. Sketches are copyrighted, and as such are the sole property of Nom Nom Sweeties.
Cake mockups will not be provided in any situation until an order is fully booked. Cake mockups have an additional cost above and beyond the cake order as they require a lot of time to make. They are made on a styrofoam dummy but require the same amount of time and skill as a real cake.
Party Cake Consultations
Phone consultations or a few emails back and forth will usually do for most cake orders. In some more complex orders, a sit-down appointment may be required to discuss finer details. To get the ball rolling, simply Contact Us and let us know what you need!
Wedding Consultation and Tasting Appointments
A wedding consultation and tasting is an appointment that is required to begin the booking process for a wedding. They last approximately an hour and allow for you to taste cakes and discuss your wedding cake budget, themes, design wishes and cost. The appointment has a cost of $20.00 that is due at the time of scheduling your tasting. That $20.00 is applied to the cost of your cake when you book, so for all booked wedding cake orders the consultation and tasting is free! A total of up to 4 people may attend the tasting (including you) and you get to choose up to 4 flavors of cake, 4 flavors of buttercream and 4 flavors of filling. Extra flavors are $5 each.
Please have ideas of inspiration ready such as pictures, fabric swatches, color swatches and any other forms of inspiration ready for us to keep in the case you book. Those items will be placed in your file for later reference.
When you pay for your consultation and tasting, we temporarily hold your date as booked. You have until 5 days after the date of your consultation and tasting to book your order or your date is made available again for anyone to take. Please be aware of this. Upon booking, the $20.00 cost of your consultation and tasting is applied to the total cost of your order.
All party orders are first booked, first served. Orders are only booked when a 50% retainer deposit is paid, the order form is verified and a contract is signed. Book at your earliest convenience because our schedule fills very fast. For larger or complex orders, time restrictions may apply. Some edible decorations take a few weeks to dry fully, so as soon as you know the details of your event you should call to book your cake.
*Weddings are temporarily held as booked for 5 days after the date of your tasting and consultation. You have until then to pay your 50% deposit and fully book your cake. If the deposit is not paid, your date becomes open to all customers again.
Retainer Deposit and Final Payment
All cake orders require a non-refundable retainer deposit of 50% the price of the cake at the time the cake order is placed in order to book your cake. Final payments for Party Cakes are due at the time of pick-up or delivery. Final payments for Wedding Cakes are 3 weeks prior to your event date (specified on your order form and contract).
Order Form and Contract
All cakes that are booked require a completed order form that is verified by you along with a signed contract. All details of the cake order will be completed in the order form by us as provided by you through phone consultation or email. It is your job to make sure the details of the order have been added correctly and you are required to verify that by initialing and signing the order form. The terms of the contract will be explained before signing (both for Party Cakes and Wedding Cakes) but please read all terms fully and ask questions if you need clarifications. If the order form and contract are not completed, the cake order is not booked.
Changes and Rush Fee
Changes may be made until 3 weeks prior to your event. This date is specified on your contract. Some changes made to orders after the order’s change date may be subject to a rush fee. Rush fee amounts are dependent upon the changes requested.
Cancellations on behalf of the cake purchaser for any order will result in the loss of your retainer deposit as it is non-refundable. Cancellations on behalf of Nom Nom Sweeties will result in a full refund of cake price and will include the retainer deposit.
Change of Date
We will attempt to accommodate any change of dates if possible, up to 6 months from the original date of the order without loss of your retainer deposit. Again, this is subject to your date being available. If your new event date is available, your cake will be rescheduled with retainer deposit still applied. Once any part of the cake has begun to be made the retainer deposit will not be transferred.
Delivery and Pick Up
All orders require someone to review a signature at the time of pick up or delivery to verify the accuracy of the order and that there is no damages to the order.
**Important note for wedding orders: Please be sure that your venue coordinator or someone on their staff is able to sign for the delivery of the cake. Some venues do not permit their employees to sign for orders. To avoid disruption, please have someone available at the time of delivery at the venue who can sign for the delivery of your cake, or delivery may not be completed until there is someone who can sign.
All orders for events within the Owosso and Corunna areas (Zip codes 48867 and 48817) are delivered and set-up for no charge. All order for events outside that area are subject to a delivery charge of $0.75 per mile, there and back. If you have any questions regarding the cost of delivery to your event, please Contact Us.
All orders that are delivered include set up. Please know that your cake will require a sturdy table and surface to sit on, this especially applies to larger cake orders and wedding cakes. All cake plates/stands/etc are to be provided by the Cake Purchaser and must be placed on the cake table prior to delivery. Nom Nom Sweeties has the right to determine if a stand is sturdy and safe enough to hold the weight of your order. If it is deemed not safe, we will not place the order upon the stand.
All orders may be picked up, but we do not recommend that large cakes, sculpted cakes or wedding cake orders be picked up. These orders can be fragile, large and heavy and/or can shift or break easily in transit. They also may require some assembly on site, and that will have to be done by you. During the consultation and the booking process, it will be determined if your cake is not recommended to be picked up. If you decide to pick up your order against our recommendation, you will be required to sign a release form.
Cakes are extremely fragile and can be easily damaged in transit! All cakes that are picked up need to be left in the box(es) they are packaged in until you arrive at your destination. Taking them out may result in damage to the cake. The cake must be set on a level surface (floor or trunk is best). Setting the cake on a surface like a seat or lap can result in damage to the cake that may not be able to be repaired or replaced. Do NOT leave your cake unattended in your vehicle for any period of time.
We are not responsible for any damages to the cake after delivery or pick up is completed. This includes but is not limited to ANY damage (accidental or not) caused: by you or anyone else, by you transporting or anyone else transporting your own cake, by anyone at the venue your cake is taken/delivered to, by anyone storing your cake incorrectly and by guests at your event.
Acts of God
In the case of human error or Acts of God that result in an emergency in which your cake is unable to be delivered or is damaged beyond repair during delivery or setup (this DOES NOT apply to orders that were picked up) you will be eligible for a full refund of the purchase price of your cake, including retainer deposit. We will not be responsible for any additional costs to you or for charges of pain and suffering. This does not include orders that are delivered late.
If for some reason the order is not correct, please do not serve the cake (collect all served cake) and do NOT throw any cake away. Call THE DAY of your event as soon as possible. An explanation of the issue will be required along with the return of all of the cake (delivered cakes will be picked up, cakes that were picks ups must be returned by you) in order for the cake to be inspected. It will be determined if your allegations are correct and if so, you may receive a full or partial refund.
Gift certificates are not redeemable for cash. Gift certificates are good only through the date of expiration that is on the certificate, after which they are expired and no longer able to be used.
Gift certificates may be used on edible products that we provide, including Holiday candy orders. However, all orders are booked like all of our other cakes, first paid, first booked. We do not cancel booked gift certificate orders in favor of a paid order. We book quickly, and if we can not accommodate your cake order because of other people who have booked the date already, you will have to spend your certificate at another time. There are no exceptions to these rules. It is the sole responsibility of the owner of any gift certificates to redeem them. We will not contact you. We apologize for any inconvenience this may cause.